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After locating a 2016 Honda Pilot thru Kelly Blue Book, I sent an inquiry online. I was initially contacted by Charles Lomotos who was very friendly and professional. Upon arriving at the dealership, we were greeted and treated respectfully. Artem Sadovyh was the product specialist who assisted us. I really liked the "no pressure" atmosphere. He was very direct, honest, and pleasant, which I didn't expect from any car dealership. From my experience, I would buy another car from Merit Auto Group and recommend them to others.

Artem and Ahmed were great to work with! There wasn’t a ton of pressure on me and the process was very pleasant! Bought a 2024 ford f-150 power boost.

I don’t even know where to start. I was an out of state buyer so of course I was skeptical, but BABY when I tell you this dealership in Jacksonville gave me peace of mind , I MEAN THAT! Just FYI merit does not sell salvage or bonded title vehicles so you don’t have that to worry about. My product specialist name was Artem and my finance specialist was George. When I say between these 2 associates they made my experience very pleasurable. From the seamless communications and ANY and ALL questions were answered, I mean just that. Now no place is perfect so there were a few hiccups about the vehicle information but it was quickly rectified. Merit Auto is a Farley new dealership (6years in counting) with mostly young staff but they treat you with the utmost respect, they are patience, informative and best of all, their customers are an extensions of their family. Thank you to the merit team for making this experience a positive one!!! I will definitely come back!!! Go visit them guys at MERIT AUTO TELL THEM I SENT YOU!!!!!

Ruby was great. She worked with my out of state inquiry and personalized the experience by communicating via text to make life easy. Carlos contacted me the next business day and answered every question I had in detail. I felt like a priority not having to wait all day for simple questions to be answered. He had me ready to go in less than half a day. My next step is through George for finance and I am certain that he will maintain the same effort and customer service as his associates. I recommend this dealership to anyone looking for a no hassle easy car buying experience. I wish all of my car purchases in the past could have been this easy. Thank you Merit Auto Group.

I cannot tell you how pleased I am with Artem! He was so polite, professional and kept us informed of every detail! George in Finance explained everything to my son in detail and made his car buying experience wonderful! I highly recommend Merit Auto Group in your car buying experience! Thank you Artem and George!

Had a great experience at Merit Auto Group thanks to Artem and George! They were professional, helpful, and made the whole process smooth and stress-free. I really appreciated their honesty and how they took the time to make sure my family and i was comfortable with everything. Highly recommend working with them!

I am not the type to leave reviews however my experience with Merit Auto Group especially Artem the product specialist was superb. I found a great deal on CAR Gurus on a Mercedes Sprinter. The van is in Jacksonville and I am in Kissimmee. Artem showed us the vehicle via FaceTime and worked all the details of the deal via email. I did the entire purchase remotely. I arrived the car was waiting for me with a red bow on it. It was all that and more than I had anticipated. I will undoubtedly recommend doing business with Merit as they go far and beyond to make you comfortable with the car buying experience. Thanks a million Artem. You are awesome.

Great service! I loved the atmosphere. I was served by a guy named Artem—he’s very polite and well-spoken individual. If you’re going here to buy a car, he’s definitely the representative you’d want. 10 out of 10

Artemis was patient with me through the process. He explained everything to me and he made sure i had a good deal. I will recommend Merit Auto Group for your next car and definitely work with Artem for smooth process.

Carlos has amazing care and quality experience. He makes you feel like as well as treats you like family. His background as a veteran really makes you understand he serves people. He loves what he does and commited to excellence for your experience in buying. Next time you need a car it's worth the drive from Orlando to Jacksonville to see Carlos at Merit Auto Group. They get the job done and make you a part of the family.